SATS Remote Database Administration, 24x7 Monitoring and Support

SATS RDBA is dedicated to optimizing database uptime, performance and to reducing the cost of IT ownership. Our Like Clockwork RDBA service saves you time, resources (up to 80% cost savings), continuity, and helps ally IT tasks with the business goals of your organization. Foundry Networks, Virologic, City of San Francisco MUNI, Federal Reserve Bank, and many other companies chose SATS for our dependability, cost-effectiveness, and expert local support.

Local Team - 24x7 Support

You always work with a local expert team dedicated to your specific environment. SATS RDBA provides 3-tier support, one point of contact, and one of the best emergency response assistance in the industry. We customize notifications and alert response procedures to fit your environment and work 24x7 on resolving latent and routine problems that can affect the performance of your database. We provide you with comprehensive up-to-the-minute reporting, and assure immediate emergency response when needed

Noninvasive Database Monitoring Technology

SATS Cerberus monitoring agent is an intelligent application that unlike most of other products is not CPU or I/O intensive. It consumes negligible resources and does not create additional objects in your database. It continuously gathers and analyzes exhaustive monitoring data, and parses it for errors and behavioral trends indicative of your database performance. This technology is capable of forecasting many latent performance problems. In addition, Cerberus delivers comprehensive problem/action reports, up-to-the-minute performance data, alert logs, and statistical analysis.

Security

Cerberus Remote DBA agent requires no openings through your firewalls (Electronic Signature Act compliant). Cerberus gathers and analyzes raw performance data for latent and immediate problems, forecasts behavioral trends, and supports capacity and maintenance planning.

Customized Service at Reasonable Prices

SATS offers three basic types of services: complete, stand-by, and emergency support. All services use the same proven operational practices, noninvasive technology, and customizable notification system. The difference is in the extent of the coverage and in the distribution of DBA tasks between SATS and your in-house teams.

Typically each account is assigned to a team of three DBAs. One of the assigned DBAs is an Account Manager and the other two are the supporting team. Each group member has at least two areas of expertise - major and minor area of expertise. Depending on a project, we can create a blended team to achieve the best results. For example, the first team member is an Oracle expert who has MySQL as a secondary skill set. The second group member has a MS SQL Server as a major and Windows O/S administration as a minor field. The third one is a Unix System Admin with the Oracle experience.

  • Support for Oracle, Microsoft SQL Server, MySQL, MemSQL, DB2, PostgreSQL, MongoDB - all (manufacturer supported) versions.
  • Support for Hadoop, Storm, Kafka, Zookeeper Big Data real-time processing technologies.
  • Monitoring runs on all O/S and hardware platforms, including Solaris, Linux, Windows, Irix, HPUX, True64, AIX and others.
  • Monitoring of ERP applications, including Oracle Applications (Release 11,11i and 12)
  • Monitoring of custom-build and third-party applications
  • Monitoring of specific areas, like MemSQL clusters, Oracle partitions, RAC, Stand-by databases, Oracle Streams, MS SQL mirroring and replication and many others.
  • Monitoring of websites for availability and performance.
  • Database security monitoring and security compliance audits

All service agreements clearly communicate our responsibilities and include alert response procedures, on-going communication with your internal groups, reporting, customization, and pricing. For quote please contact SATS RDBA Services

Why Remote DBA?

In today's digital world it is critical to keep high-quality databases available. To that end, companies hire Database Administrators or even DBA teams. Is it better to have an in-house specialist or hire a Remote DBA?

These are just a few reasons why increasing number of organizations choose SATS Remote DBA services over hiring internal DBAs

  • Remote DBA is cheaper and usually a better expert than an internal one. Remote DBA has more practice and wider experience working with multiple environments: he or she serves multiple companies instead of working in an internal and rarely changing environment of a single company.
  • Remote DBA will save your company between 50% to 70% of your current database administration expenses because when a company hires a permanent employee, there are additional costs of taxes and benefits
  • Emergencies happen, and often they happen when your in-house IT staff is unavailable or overextended. Our professional team is available 24/7 to deal with any database-related issues.
  • Our specialists are industry professionals with years of experience and deep understanding of IT needs, practice and behavior. SATS has been working for private and public sector since 1994.
  • Fixed prices for DBA services make budget predictable, which drastically reduces your administration costs
  • We are local to San Francisco Bay Area and Silicon Valley: we can work on site and remotely.
  • To maximize performance, SATS contracts are tailored to your needs.

Managed Remote DBA service

SATS Managed Remote DBA service has one goal - make your database perform at its top with the maximum possible uptime. SATS supports traditional relational databases as well as Big Data clusters, based on Hadoop, Hbase or similar. Since 1994 our DBA competence in Oracle, MS SQL Server, MySQL, Mongo DB, Hadoop and PostgreSQL as well as commitment to serving our clients has translated into top quality performance and cost-saving solutions. With help of monitoring systems, we deliver Support Administration and Technology Services expertise in the following:

Oracle versions: from legacy 7.3 through 8, 8i, 9i, 10g,11g and now 12c with its multitenant database features; Daily hands-on experience in large warehouses, multi-node Oracle RACs, Oracle data guard, symmetrical and one way replications like "Golden Gate" or "Oracle Streams" or traditional PLSQL based.

SQL server versions: from legacy 7.0 (SQL 2000) through 10.x (SQL 2008 and 2008 R2 ) up to SQL Server 2012; SQL Server replication, Heterogeneous data access in and out to other data sources, Mirroring and SQL Server clusters.

MySQL versions: from legacy 4.0 through MySQL 5.x; Including NDB clusters, and of course multiple scenarios of replication farms and similar DBA activities.

PostgreSQL versions:from 8.0 through 8.x and up to 9.x. WAL replication and failover, PGSQL optimization for best performance.

PostgreSQL versions: from 8.0 through 8.x and up to 9.x. WAL replication and failover, PGSQL optimization for best performance.

MongoDB: from 2.2, 2.4 and up to 2.6.x versions

We also advise on preemptive performance optimization of the database engine per unique use of your application including development DBA work on data model redesign if needed. Our DBA gladly works as a part of your team to deliver the top performance of your unique environment.

Local Team - 24x7 Support
Noninvasive Database Monitoring Technology
Secure services
Customized Service at a Sensible Price (we are a US-based company)

Below is the list of various typical every-day tasks which are packaged into the Remote DBA service.

Basic services include

24x7 Production Database Monitoring: database up/down and relevant services. Server monitoring 24x7: disk space, CPU and Memory utilization and server performance (relevant to the database parameters). Preventive database monitoring: logs, space allocation and space management of database structure (tables, table spaces, data files, file groups). Database performance monitoring: cache hits and other performance parameters. Fault Management and monitoring: user locks, runway processes, etc. Fixing critical database problems emerging in the course of normal and abnormal operations. Database backup process strategy: Planning, Implementation, Regular monitoring and maintenance. No "reinventing the wheel" approach. Free full use of Cerberus Capacity Planning and Monitoring System for monitored instances. Comprehensive real time, daily, weekly, and emergency web based reporting. Response time to the database critical alerts/or emergencies within 15 to 30 min. range. Database software upgrades, fixes, and patches and reinstallation. Database installation, including nodes configuration. Data migration services. Database performance tuning and performance optimization work of existing application and SQL. DBA Support of development community with DB engine specific expertise. Development server(s) support on as needed-on-demand basis. (business hours only. no monitoring of dev servers). Custom application/scripts monitoring

Click here to get the generic pricing information.

  • 24x7 Support

  • Secure services

  • Bay Area Local Team

  • Noninvasive Database Monitoring Technology

  • Fixed cost customizable service levels agreements (SLAs.)

For all other inquiries please fill out the SATS Services contact form or call 650 889-5533.