Remote Database Administration, Monitoring and Support

services costs
Typical sample of Remote DBA Service Levels and Prices for Oracle, SQL Server, MySQL and PostgreSQL
All SATS customers have well defined service level agreements (SLA) that fit virtually any budget while address business needs. Mainly there are three service program levels which we use as a template to modify and construct the custom service packaging which your business requires:
Basic
Complete
Emergency DBA Support
All services use the same proven operational practices, Cerberus noninvasive monitoring technology, and customizable notification system. The difference is in the extent of the coverage, and in the distribution of DBA tasks and responsibilities between SATS and your in-house teams.

You are served by a local to San Francisco team of experienced professionals that has been working for various organizations across the Bay Area, US and Europe for over 20 years. We stay abreast of all new Oracle, Microsoft, MySQL and Postgres development, mastering and perfecting new features in order to provide our customers with competitive techology advantages. Our specialists bring years of practical experience combined with in-depth understanding of clients' IT needs, professionalism and integrity.

Basic RDBA: Cost-effective Solution for the Busy IT Departments

 SATS Basic RDBA supplements and enhances productivity of your IT staff by freeing your DBAs from routine monitoring and administration tasks. Basic RDBA service covers most of the tasks that are vital for assuring maximum up time, but delivers other work, maintenance, and upgrade solutions by separate order requests. Basic RDBA delivers 24x7 support, and leaves you in control over recourse allocation.

Basic RDBA Services include:

  • 24x7 Production Database availability monitoring: database up/down and relevant services.
  • DB server hardware monitoring 24x7: disk space, CPU and Memory utilization and server performance(relevant to the database parameters).
  • Preventive database monitoring: logs, space allocation and space management of database structure (tables, tablespaces, datafiles, file groups).
  • Database performance monitoring: cache hits and other performance parameters.
  • Fault Management and monitoring: user locks, runway processes, etc.
  • Fixing critical database problems emerging in the course of normal and abnormal operations.
  • Back-up process strategy: Planning, Implementation, Regular monitoring and maintenance.
  • Free full use of Cerberus Capacity Planning and Monitoring System for monitored instances.
  • Comprehensive real time, daily, weekly, and emergency web based reporting.
  • Response time to the database critical alerts/or emergencies within 15 to 30 min. range.
  • Database software upgrades, fixes, and patches and reinstallation.
  • Light Database performance tuning and performance optimization work of existing application and SQL.
  • DBA Support of development community with Oracle/SQL Server/MySQL expertise.
  • Development server(s) support on as needed-on-demand basis. (business hours only. no monitoring of dev servers).
  • Custom application/scripts monitoring

Typical price structure for Basic Remote DBA services:
$750/per month per each database instance.
10 hours per month of free consulting included.
1 year SLA minimum.
Volume discounts start from 3 instances.
All prices are subject to change.

Complete RDBA: Total DBA Support at a Fraction of In-house Cost

 Complete RDBA Services is the comprehensive solution for meeting all of your database administration needs. Tasks like Monitoring, on-going administration, configuration, tuning, planning, maintenance, recovery and Enterprise Architecture are covered under this service. Complete RDBA is the solution when you do not have a production DBA or a team of production DBAs on your staff
Complete Remote DBA services include Basic RDBA plus add additional services per business requirements.
For prices and proposal please contact us.

Emergency Lights On RDBA: 24x7 Safeguard

 Emergencies happen, and often they happen when your in-house IT staff is unavailable, or overextended. Vacations, holidays, personnel changes - all these common organizational events can leave your system vulnerable, and lead to performance deterioration. To guard your organization against these vulnerabilities, Emergency RDBA steps in with 24x7 monitoring, and assures timely emergency response when an alert is raised. At all times, we guarantee an uninterrupted, proactive database administration by an experienced DBA assigned to your account. We make sure that the record of your database performance history stays complete, and that you receive the notifications on all the pending and emergency issues on time.

  • 24x7 Production Database availability monitoring and prompt notification database up/down and relevant services.
  • DB server hardware monitoring 24x7: disk space, CPU and Memory utilization and server performance(relevant to the database parameters).
  • Preventive database monitoring: logs, space allocation and space management of database structure (tables, tablespaces, datafiles, file groups).
  • Database performance monitoring: cache hits and other performance parameters.
  • Fault Management and monitoring: user locks, runway processes, etc.
  • Back-up process monitoring.
  • Free full use of Cerberus Capacity Planning and Monitoring System for allmonitored instances.
  • Comprehensive real time, daily, weekly, and emergency web based reporting.
  • Response time to the database critical alerts/or emergencies within 15 to 30 min. range.
  • Emergency response DBA work required to return database back into service.
  • Custom application/scripts monitoring and notification.

Typical prices structure for Emergency Lights On DBA services:
Oracle at $350/month/per first instance. Package of up to 4 instances for $1K/month
SQL Server $350/month/per first instance. Package of up to 4 instances for $1K/month
MySQL $250/month/per first instance. Package of up to 5 instances for $1K/month
Postgres $250/month/per first instance. Package of up to 5 instances for $1K/month

RITA Services - Remote IT infrastructure Administration, Monitoring and Support

Basic RITA service include:
  • O/S and Server configuration per business requirements.
  • 24x7 Uptime monitoring.
  • Free full use of Cerberus Capacity Planning and Monitoring System for monitored instances.
  • Web service (IIS/apache/other) state, logs, errors.
  • Server Disk space.
  • server CPU utilization.
  • server Memory utilization.
  • Regular maintenance procedures. (backups, O/S patches as needed).
  • Server Event logs/unix logs monitoring for errors.
  • Event logs storage for 90 days of history (PCI compliance requirement).
  • Response time to the hardware critical alerts within 15 to 30 min range.
  • On-demand and monthly reporting for all the monitored devices.

Typical price structure for Basic Remote IT service:
$200/month per Unix or Windows server
4 hours of free consulting per month.
1 year SLA minimum.
Volume discounts starts from 5 servers.
All prices are subject to change.

For additional information please fill out   SATS Services contact form